Will my account and usage information remain confidential?

NWCPUD’s system is, and will continue to be, in compliance with standards for cybersecurity and privacy, including standards set by the North American Electric Reliability Council (NERC) and the Nuclear Regulatory Commission (NRC). Our systems also comply with federal and state regulations. Meters and the associated communications system are encrypted and equipped with security features to prevent unauthorized access.

In addition, NWCPUD adheres to strict policies and follows state laws that regulate the use of personal information gathered for business purposes, such as billing and customer service.