Manager’s Message – March 2023
Connecting With Your PUD
A customer recently raised a concern with the timeliness of the paper billing system. Since 2011, we have worked with a billing vendor to send paper statements to customers who choose to receive their communication that way. The vendor, who is outside the local area, sends those paper statements through the United States Postal Service.
Bills haven’t been sent from the local PUD office for more than a decade, and we don’t see this changing. We encourage customers to use electronic billing, auto-payment withdrawal, our website, smart app or even the telephone if they wish to contact us regarding billing or anything else. The lobby is open from 7:30 a.m. to 5:30 p.m. Monday through Thursday for those who wish to do business in person.
Northern Wasco County PUD strives to ensure affordability of the near-zero carbon-based electricity we provide. To accomplish this and be an efficient organization, we make choices on your behalf in the best interests of the district and community.
If you don’t receive a bill, please get in touch with us. We are a locally controlled, not-for-profit utility. It isn’t our business practice to disconnect your service because your bill was late, you didn’t receive it or for any reason other than we couldn’t find a workable solution together. That’s one of the many values of being served by public power and a consumer-owned utility.
I want to thank the customer who raised the concern. We will keep striving to improve the things that are in our direct control and otherwise.
Best to all,
Manager Roger Kline