Manager’s Message – November 2021
Continued Excellence
In 2018, your board of directors accepted my recommendation to adopt a new strategic plan for Northern Wasco County PUD. It is time to consider refreshing this plan.
The board has been reviewing the plan’s contents—as well as the performance of the organization—to ensure we all agree with the direction in which we operate. You are invited to participate in the public process and your consumer-owned utility by viewing meeting agendas and materials.
The electric service and utility industry are ever-changing, as are the types of services our customer-owners desire. We are here for you—from smart-home devices and weatherization to energy conservation, electric vehicles, renewable and carbon-free energy sources, and income-qualifying programs. We want everyone to be satisfied and for the electricity to safely be there when you need and want it.
We have completed our advanced meter installation project, rebuilt much of our oldest and outdated critical infrastructure, and continue to revise our tools and outreach to make doing business with your utility simple and practical.
Stay tuned for a refreshed web portal and continued improvement of our interactive voice response and NWCPUD smart app. Our commitment to provide you with more granular energy-consumption data will be helpful for both the utility and for you.
Lastly, these improvements and carbon-free energy delivery have been accomplished with the lowest rates in the region. Fiscal integrity and providing quality service at a competitive price remain our core values and are important to us as we continue to work through the impacts COVID-19 has presented to our community and world.
Please interact with us during our next public board of directors’ meeting to learn more about what NWCPUD is doing. Meetings are the first Tuesday of every month at 6 p.m. Watch our various media channels for specific log-in information.
Rebate Guide & Process Catalog Update
I hope you have found our energy management department’s new customer rebate guide and process catalog helpful. Please see an updated list of contractors in the community on our website. Stay safe and stay warm!
Stay safe and stay warm!
General Manager
Roger Kline
