Manager’s Report — January 2019
New Year Means New Technology Offerings
The start of 2019 means the beginning of some new technology choices for you, our customer-owners.
We will soon have Interactive Voice Response (IVR) available when you call our offices. You will be able to pay your PUD bill, review your account information and eventually report an outage once the IVR tool is fully integrated into our enterprise system. As a reminder, you can already pay online at www.nwascopud.org 24 hours a day, 7 days a week. There are no additional charges or fees associated with using these services.
Secondly, in April we will begin installing our advanced metering infrastructure (AMI). The communications system is the first step, with new meter installations beginning closer to summer time. Please stay tuned for more specific communications on this wonderful project. We’re very excited for the increased products and services this technology will allow us to offer, as well as increased reliability and improved out- age response times.
These expanded offerings are just part of what we’re working towards in support of our community.
Best to all and Happy New Year,