Manager’s Report — November 2020
Continued Excellence
Greetings,
Two years ago, the Northern Wasco County PUD Board of Directors accepted my recommendation to adopt a new strategic plan. This 10-year plan retargets our efforts and allows the district to continue to position itself and our community for a successful energy future.
Progress is being made on the plan’s objectives. We continue to show excellent results in our areas of focus as measured by key performance indicators. The strategic plan, the quarterly organizational performance dashboards, and many other items are available on our website under “About Us” and “Meetings & Agendas.”
The electric service and utility industry are ever-changing, as are the types of services you, our customer-owners, desire. From smart home devices to weatherization, energy conservation, electric vehicles, and income-qualifying programs, we are here. We strive for everyone to be satisfied, and for the electricity to be there when you need and want it.
We have substantially completed our advanced meter installation project and rebuilt much of the oldest and outdated critical infrastructure. Most recently, we updated our after-hours call center support to a fully functioning service provider so we can once again take payment information by phone for customers who aren’t comfortable using the web portal, integrated voice response, or the NWCPUD app.
Our commitment to provide you with more granular energy-consumption data will be helpful for both the utility and for you, the customer, as time goes on.
Lastly, all these improvements and carbon-free energy delivery have been accomplished with the lowest rates in the region. Fiscal integrity and providing quality service at a competitive price remain core to our values.
Please interact with us during the next monthly public board of directors’ meeting to learn more about what NWCPUD is doing. Meetings are at 6 p.m. on the first Tuesday of every month. Stay tuned to our various media channels for specific login information.
Best to all, stay safe and stay warm!
General Manager
Roger Kline
